Any cancellations made after processing any order but prior to shipping will incur an administration fee of 15 to cover Plastic Sales Limited costs and re-stocking of the items in question.
Your right of Refund
We have a 14 day return and refund policy. Should you wish to return your goods please send them back in their original condition and packaging for a refund, stating clearly the reason for refund All of our stock parts will be refunded, we are unable to provide refunds for items made to your design or drawing.
If your goods are damaged, defected or you have any other complaint you must notify us in writing via email or by phone as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint. we can offer the option of a replacement or at our discretion a refund may be offered. If you need the order replacing urgently then, again at our own discretion, we may send out replacement goods prior to receiving the faulty or damaged goods back.
Plastic Sales limited will endeavour to rectify any issues arising to the best of our ability. Importantly any amendments that the customer requires after manufacture has commenced will result in additional charges. However any errors on the part of us will be rectified at our own cost, although the item in question if requested must be returned to us with written notification of the fault or damage.
(Postage costs will only be reimbursed to the customer where the fault lies solely with Plastic Sales Limited)
Refunds of defective goods are always refunded in full regardless of payment method.
For refunds of unwanted goods, the return shipping will not be covered by Plastic Sales Limited and remains the responsibility of the customer. Additionally, Payments made via PayPal will incur an administration charge of 3.4 percent plus £0.20 GBP in accordance set within PayPals own terms and conditions.