Terms & Conditions

Terms and Conditions

We and Us refers to Plastic Sales Limited and our staff. You, your and the customer refers to the person whose name appears first on the order form. No contract exists between you and us for the sale of any goods until we have received and accepted your order and we have either received payment in full (in cleared funds) or the option to add your internet order to your trading account. All personalised orders (unless specifically not requested) will be subjected to an acknowledgement of order, which will be sent via e-mail when you place your order, this is done in order for you to double check your order and all personalisations you have submitted to us. The contract is subject to your right of cancellation (see below).

Description and Price of Goods

The description and price of the goods you order will be as shown on this website at the time you place your order. Our specials are usually advertised for one calendar month at a time, from midnight(London GMT) on the first of the month to midnight(London GMT) on the last day of the month. However their may be times when specials are added or removed without prior notice during the calendar month. We advice all our customers to check our specials regularly. All our products are subject to availability. If on receipt of your order the resources required to process your order are not available, we will inform you as soon as possible and an alternative will be offered, however a full refund can be requested for any sum that has been paid by you or debited from you for the goods, should an alternative not be suitable. Every effort is made to ensure that prices shown on our web site are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

All prices on our website are shown in GBP Sterling. Payments shall be made by you without any deduction or discount unless authorised by The Directors of Plastic Sales Limited.

Payment

Payment for goods can be made by any method authorised by Plastic Sales Limited at the time you place your order. If you charge to your account the trading terms of your trading account will prevail.

Back Order

If your item is not in stock, we will back order for you, please note that you will always be emailed of this occurance and if after the agreed delivery time your item is still not in stock you will be given an alternative options to cancel or to select an alternative product.

Value Added Tax

All prices stated on our web site are exclusive of VAT at the standard rate. Proof of specially requested designs order completion NB = This only applies to bespoke, specifically design products NOT items from our online store* Unless you specifically request not to receive one, we will send you a proof for order completion (this is automatically defaulted for email, however upon request it can be by post or fax) to make sure your design is exactly how you want it. Always double check details to make sure all the information we receive is correct, as we are unable to rectify mistakes after manufacture. After receiving your order (or approval for specially requested designs) – We will strive to complete your order within 7-14 business days. However Order times may vary depending on our work load, and quantities ordered. If in any doubt or if you require a quicker turnaround then please contact us prior to placing any order. Whilst most bespoke orders are completed within 7-14 days, there may be times where an order is unable to be completed within the designated turnaround time in which case a member of our staff will contact you and offer to renegotiate a new completion date or if this is deemed unacceptable to offer a full or partial refund dependant on the circumstances in which this situation has arisen. If a quicker turnaround is required we must be contacted prior to ordering, as we will endeavor to meet our customers needs wherever possible. Although it must be noted this will obviously incur additional charges set by Plastic Sales Limited.

Postage & Delivery

If delivery cannot be made to your address for reasons under our control we will inform you as soon as possible.

Delivery Charges

Please see our Delivery Charges

Ownership

Ownership of the goods shall not pass to you until Plastic Sales Limited has received in full all sums due to it in respect of: the goods ordered, and all other sums which are or which become due to Plastic Sales Limited from you on any account.

Cancellation

Any cancellations made after processing any order but prior to shipping will incur an administration fee of 15 to cover Plastic Sales Limited costs and re-stocking of the items in question.

Complaints

Plastic Sales Limited prides itself in delivering what we consider to be excellent value for money along with a high level of Customer Service.With this in mind we also recognise that it may not be possible to completely satisfy all customers and potential customers all of the time. This is why we have created a specific Complaints Process which is available for anyone who may have reason to seek further clarification or to voice any concern associated with any aspect of our company.

Limitation of Liability

Plastic Sales Limited total liability, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods ONLY. (This does not effect your statutory rights)

External Links

External links are provided for your convenience, but they are beyond the control of the Plastic Sales Limited and therefore no representation is made as to their content. Use or reliance on any external links and their content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. Plastic Sales Limited reserves the right to amend, add or delete any detail, information and conditions as shown on this web site.

Applicable Law

Any relevant terms and conditions, policies or notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith, which will be resolved exclusively in the courts of England, Scotland and Wales.

These terms and conditions do not affect your statutory rights.

PLASTIC SALES PRIVACY POLICY “GDPR”

  1. Data controller and representative

Through its website (the “Website”) and its desktop applications and mobile applications (the “Application”), Plastic Sales Ltd implements the processing of  data listed below. Daniel Nutley (dan@plasticsalesltd.co.uk) is the designated representative of Plastic Sales Ltd in EU in accordance with the Regulation No. 2016/679 on the protection of natural persons with regard to the processing of data (the “GDPR”).

Please read carefully the following privacy policy which provides you, as the user of the Website and/or Application (the “User” or “You”), with the relevant information regarding the various processing of data implemented by Plastic Sales Ltd, in accordance with GDPR.

  1. Data processing implemented by Plastic Sales Ltd

2.1 Processing of business and or data related to your visit to our website, telephone and email regarding the purchase and use of our products

When the User visits to our Website, or purchases a Plastic Sales Ltd product through the Website by telephone or email, Plastic Sales Ltd implements a processing of business personal / data as follows:

2.1.1 Data collected

Regarding this processing, Plastic Sales Ltd collects the following data through the collection forms, emails and or telephone calls from you in the ordering process or other processes.

– Name; – Company name and industry you work for; – Email address; – Address; – Country; – Postal code; – Phone number;

– Order information, such as the products you purchase, date and amount of the order; – Payment information such as Credit card information (type, number, expiration date, CVV security code)/debit card information or other payment/billing information. Note:- On line payments are processed by our third party merchant and the information is not held by us and is encrypted by our third party.

Payments information via phone are temporarily held by our office to process your payment directly with our merchant, this information is then discarded by shredding our Card Payment form.

– Information we get from your visit to our websites. We collect information about how you visit our websites (including the webpage that led you to a Plastic Sales Ltd website, the search terms entered into a search engine which led you to a Plastic Sales Ltd website); – Information we get from your use of our products. We collect information about the products that you use and how you use them and your local device information, including but not limited to your device information, operating system, user name, your Plastic Sales Ltd ID, location, IP address, operating log information; – Content of customer support communications.

2.1.2 Purpose and legal basis of the processing

Plastic Sales Ltd uses the information we collect about you for the following purposes: In order for Plastic Sales Ltd to provide the User with the ordered product(s); For the performance of a contract to which the User is party, in accordance with Article 6.1.b of the GDPR and the collected data are necessary in order for Plastic Sales Ltd to identify and bill the User and to charge its bank card number; For Verifying your identity and Providing customer service or support; Analyze your use of our websites and products to better understand how they are being used so we can improve our services and the user experience and engage and retain users.

2.1.3 Recipients of the data

We may also transmit your information with companies that help us to run our business by processing information on behalf of us for the purposes identified above. Such companies include providers of payment processing services, server services providers, data analysis services providers, fraud monitoring and prevention providers, email delivery service providers, social media, and other marketing platforms and service providers. In addition, Plastic Sales Ltd may disclose the User’s  data: – if Plastic Sales Ltd is under a duty to disclose or share such  data in order to comply with any legal obligation, or in order to protect the rights, property or safety of its business, its customers or others; and – to successors in title or replacement operators of all or part of Plastic Sales Ltd’s respective businesses.

2.1.4 Transfer of data

The collected data may be transferred by Plastic Sales Ltd to recipients which are located outside the European Union and such destinations may not have laws which protect the User’s data to the same extent as in the European Union.

Plastic Sales Ltd ensures that the User’s data processed by Plastic Sales Ltd or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy.

Please find below the relevant information on transfer:

– Plastic Sales Ltd may transfer the collected information to third party payment processors to complete the charge process; – Plastic Sales Ltd may transfer the collected information to providers of third party email delivery service to send promotion emails, or to other marketing platforms and service providers to complete relevant service; – Plastic Sales Ltd may use third party track tools (such as Adwords, Bing, bugsplat, Criteo, disqus, fabric, Facebook, FireBase, Flurry, Google Analytics, Hotjar, LinkedIn, Pardot, Quora, JPUSH) to track the information on how users use the products and websites, such information will be stored in third party servers. Such third party track tools may send the data analysis report to Plastic Sales Ltd for Plastic Sales Ltd’s above mentioned purpose; – Plastic Sales Ltd may store the collected information on the servers leased from providers of third party server service.

2.1.5 Duration of the storage

Plastic Sales Ltd will store the collected data for the duration of the contract and 60 days after the termination of the contract. Beyond this duration, in order for Plastic Sales Ltd to be able to demonstrate the existence of a right or a contract or a legal obligation, the relevant data will be stored through intermediary archives for a duration that will not exceed what is strictly necessary regarding the purpose of the storage and in accordance with the applicable legislation.

Regarding banking information, said information will be deleted once the payment has been processed and has become effective. Withdrawal time period could additionally apply. The number and the expiration date of the credit card number (not the CVV security code) could be stored through intermediary archives for evidence purposes in case of a claim regarding the payment, for the duration provided by Article L. 133-24 of the Monetary and Financial Code (13 months or 15 months in case of deferred charge card).

2.2 Processing of data related to comments areas

When the User decides to comment a Plastic Sales Ltd product through the Website or the Application, Plastic Sales Ltd implements a processing of data as follows:

2.2.1 data collected

Regarding this processing, Plastic Sales Ltd collects the following data:

– Email address; – Name or nickname; – Other potential information provided by the User through its comment (location, etc.); – The content of your comment.

2.2.2 Purpose and legal basis of the processing

This processing is implemented by Plastic Sales Ltd in order to improve its products and provide the consumers and potential consumers with a better and transparent information about the Plastic Sales Ltd products. Said comments and the related data are provided by the User on a voluntary basis so that the processing of the collected data relies on the User’s consent. Plastic Sales Ltd may use the comments (with your relevant information) you post for marketing purpose in order for others to better understand and use our products.

2.2.3 Recipients of the data

Plastic Sales Ltd may transmit the collected data to third party email delivery service providers, social medias, other marketing platforms and service providers.

2.2.4 Transfer of data

The collected data are transferred by Plastic Sales Ltd to recipients which are located outside the European Union and such destinations may not have laws which protect the User’s data to the same extent as in the European Union.

Plastic Sales Ltd ensures that the User’s data processed by Plastic Sales Ltd or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy.

Please find below the relevant information on transfer:

– Plastic Sales Ltd may transfer the collected information to providers of third party email delivery service to send promotion emails, to other marketing platforms and service providers to complete relevant service. – Plastic Sales Ltd may store the collected information on the servers leased from providers of third party server service.

2.2.5 Duration of the storage

Plastic Sales Ltd will store the collected data for not more than 5 years after the collection.

2.3 Processing of data related to newsletters and advertising emails

The User may want to subscribe to Plastic Sales Ltd’s newsletter in order to be provided with information and news regarding Plastic Sales Ltd products. In this case, Plastic Sales Ltd implements a processing of data as follows:

2.3.1 data collected

Regarding this processing, Plastic Sales Ltd only collects your provided information such as the User’s email address, name or nickname, country, preferred product, and your operation to the promotion emails.

2.3.2 Purpose and legal basis of the processing

Plastic Sales Ltd implements the processing of data in order to provide consumers and potential consumers with information and news regarding Plastic Sales Ltd products. The subscription to Plastic Sales Ltd’s newsletter and the related provision of data is made on a voluntary basis so that the processing of the collected data relies on the User’s consent.

2.3.3 Recipients of the data

Plastic Sales Ltd may transmit the collected data to providers of email delivery service and other service providers such as data analysis providers and server providers.

2.3.4 Transfer of data

The collected data are transferred by Plastic Sales Ltd to recipients which are located outside the European Union and such destinations may not have laws which protect the User’s data to the same extent as in the European Union.

Plastic Sales Ltd ensures that the User’s data processed by Plastic Sales Ltd or by its suppliers and partners operating outside the European Union are treated securely and are protected against unauthorized access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this privacy policy.

Please find below the relevant information on transfer:

– Plastic Sales Ltd may transfer the collected information to providers of email delivery service providers to send newsletters or promotion emails. – Plastic Sales Ltd may store the collected information on the servers leased from providers of server service. – Plastic Sales Ltd may use third party track tools (such as Google Analytics) to track the information on the user’s operation to the advertising emails, such information will be stored in third party servers. Such third party track tools may send the data analysis report to Plastic Sales Ltd for Plastic Sales Ltd’s above mentioned purpose.

2.3.5 Duration of the storage

Plastic Sales Ltd will store the collected data for 3 years from their collection or from the last contact from the User (whichever is later). At the end of this 3 years time period, Plastic Sales Ltd may contact the User in order to know if the User wishes to keep receiving commercial information from Plastic Sales Ltd. In case Plastic Sales Ltd would not receive any positive and explicit answer from the User, the data would be deleted or archived in accordance with the applicable legislation.

2.4 Cookies and trackers

When the User consults the Website and/or the Application, Plastic Sales Ltd implements cookies and other trackers on the User’s device.

  1. User’s rights

To the extent required by the law of your jurisdiction, you may have below rights. Before you exercise below rights, you may consult your legal counsel if the laws of your jurisdiction stipulate below rights.

 

Rights Content
The right to be informed The User has the right to be provided with clear, transparent and easily understandable information about how Plastic Sales Ltd collects and uses data and its rights. This is the reason why Plastic Sales Ltd is providing the User with the information in this privacy policy.
The right of access The User has the right to obtain access to its data (if Plastic Sales Ltd is processing it), and other certain information (similar to that provided in this privacy policy).
The right to rectification The User is entitled to have its data corrected if it’s inaccurate or incomplete.
The right to erasure This ‘the right to be forgotten’ enables the User to request the deletion or removal of its data where there’s no compelling reason for Plastic Sales Ltd to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processing Under certain circumstances, the User has the rights to ‘block’ or suppress further use of its data.
The right to data portability The User has the rights to receive its data provided to Plastic Sales Ltd in a structured, commonly used and machine readable format and has the right to transmit those data to another controller.
The right to object to processing The User has the right to object, on grounds relating to its particular situation, at any time, to the processing of its data.
The right to lodge a complaint The User has the right to lodge a complaint about the way Plastic Sales Ltd handles or processes its data with its national supervisory authority (in France, the CNIL).
The right to withdraw consent If the user has given its consent for a specific processing of its data implemented by Plastic Sales Ltd, the User has the right to withdraw its consent at any time. In case the User does so, it does not mean that anything Plastic Sales Ltd has done with the User’s data with its consent up to that point is unlawful).
The right to define instructions The User has the right to define general or specific instructions regarding storage, deletion and use of its data after death.
  1. Revision of this Privacy Policy

Occasionally, we may change this privacy policy (or other documents related to privacy policy) to allow Plastic Sales Ltd to use or share your data in a different way. If we do, the links to the policy on our websites (which are generally found in the footer of the website) will indicate that the policy has been changed. For new users, the change will become effective upon posting. For existing users, if the change is significant, it will become effective 30 days after posting. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.

  1. Contacting Plastic Sales Ltd

If the User needs to contact Plastic Sales Ltd for any reason (including to exercise any of its rights in relation to data protection as set out above) please contact dan@plasticsalesltd.co.uk Plastic Sales Ltd will act on the User’s requests and provide information free of charge, except where the requests are manifestly unfounded or excessive (in particular because of their repetitive nature) in which case Plastic Sales Ltd may charge a reasonable fee (taking into account the administrative costs of providing the information or communication, or taking the action requested), or refuse to act on the request.